I wanted to support a local shop, but unfortunately my experience was disappointing.
After paying for an inspection, it took several days before they actually looked at my truck, despite having it in their possession. The delay made scheduling difficult and gave the impression that my time wasn’t valued.
When I received the estimate, I was also surprised by the pricing. Both the parts and labor were higher than quotes I received elsewhere for the same work. The labor charges, in particular, seemed excessive and were difficult to justify. After comparing estimates, I chose to have the repairs completed at another shop.
I understand that every business has different pricing, and I’m willing to pay more for quality work and good service. However, the combination of the long inspection delay and what I felt were unreasonable charges left me with little confidence in moving forward with them.
I hope this feedback is taken constructively, as better communication, more timely service, and more competitive pricing would go a long way toward improving the customer experience.
Jessica, thank you for your feedback. I'm sorry to hear you were disappointed with your experience.
To clarify the timeline, your truck was dropped off and, while we were unable to inspect it the first day, we completed the inspection on the second day and called you with a detailed estimate of the repairs needed. About five hours later, you let us know you had decided not to move forward with the repairs, which we completely respect.
Since we had already disassembled part of the vehicle during the inspection, we needed to reinstall the air cleaner assembly before releasing it. Once everything was reassembled, we called to let you know your truck was ready for pickup on Thursday and followed up again on Friday. We were closed on Saturday for the July 4th holiday. The truck was ultimately picked up on Tuesday, and during pickup you mentioned you had been busy and were unable to come on Friday or Monday.
We understand that every customer has the right to compare estimates and choose the shop they feel is the best fit. We also stand behind our pricing, which reflects the quality of the parts we use, the experience of our technicians, and the warranty we provide on our work.
We appreciate your feedback and are always looking for ways to improve our communication and service. We wish you the best with your repairs.
- Power Automotive
