Thank you for the 5-star rating, Mike! We're delighted to know you had a great experience with us. If you have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Reviews
Richard was super nice and helpful. Even though my car is not able to be fixed I appreciate the effort!
Thank you for your kind words, Misty! We're glad that Richard provided excellent service, even if your car couldn't be fixed. Your appreciation means a lot to us! If there's anything else we can assist you with, please let us know.
Thank you, Robert Celedon, for your fantastic review! We're thrilled to hear you had a great experience at Power Automotive. Our team takes pride in providing exceptional service and quality repairs, and your feedback truly motivates us. We look forward to serving you again for all your automotive needs!
Outstanding!
Thank you, Marc, for the outstanding review! It's fantastic to hear that you had a first-class experience with us. We strive to provide exceptional service to all our customers, and your positive feedback is greatly appreciated. We look forward to serving you again in the future!
I wanted to support a local shop, but unfortunately my experience was disappointing. After paying for an inspection, it took several days before they actually looked at my truck, despite having it in their possession. The delay made scheduling difficult and gave the impression that my time wasn’t valued. When I received the estimate, I was also surprised by the pricing. Both the parts and labor were higher than quotes I received elsewhere for the same work. The labor charges, in particular, seemed excessive and were difficult to justify. After comparing estimates, I chose to have the repairs completed at another shop. I understand that every business has different pricing, and I’m willing to pay more for quality work and good service. However, the combination of the long inspection delay and what I felt were unreasonable charges left me with little confidence in moving forward with them. I hope this feedback is taken constructively, as better communication, more timely service, and more competitive pricing would go a long way toward improving the customer experience.
Jessica, thank you for your feedback. I'm sorry to hear you were disappointed with your experience. To clarify the timeline, your truck was dropped off and, while we were unable to inspect it the first day, we completed the inspection on the second day and called you with a detailed estimate of the repairs needed. About five hours later, you let us know you had decided not to move forward with the repairs, which we completely respect. Since we had already disassembled part of the vehicle during the inspection, we needed to reinstall the air cleaner assembly before releasing it. Once everything was reassembled, we called to let you know your truck was ready for pickup on Thursday and followed up again on Friday. We were closed on Saturday for the July 4th holiday. The truck was ultimately picked up on Tuesday, and during pickup you mentioned you had been busy and were unable to come on Friday or Monday. We understand that every customer has the right to compare estimates and choose the shop they feel is the best fit. We also stand behind our pricing, which reflects the quality of the parts we use, the experience of our technicians, and the warranty we provide on our work. We appreciate your feedback and are always looking for ways to improve our communication and service. We wish you the best with your repairs.
Thank you so much for your wonderful review, Judy! We're thrilled to hear that you had a great experience at Power Automotive. Our team strives to provide exceptional service, and it's always rewarding to know that our efforts resonate with our valued customers. We look forward to serving you again in the future!
I brought my 66 El Camino in for servicing. It was a great experience. The guys are professional and did a great job. I highly recommend Power Automotive to anyone. Whether it’s a newer vehicle or a classic, Power Automotive is the place to take your car first repairs and maintenance.
Thank you, Edward, for your fantastic review! We're thrilled to hear that you had a great experience with your 66 El Camino at Power Automotive. Our team strives to provide professional service for both classic and newer vehicles, and your recommendation means a lot to us. We look forward to assisting you with any future repairs or maintenance. Safe travels on the road!
Thank you for the 5-star rating, Kelly! We're thrilled to know that you had a positive experience. Let us know if there's anything else we can do for you.
Had a great experience. Everything was simple and timely and the price was very competitive. My Mazda 3 is running better than ever. Thank you guys.
Thank you for choosing us for your Mazda 3 needs, C. Davis! We're thrilled to hear you had a great experience with us.
Happy with service. Was kept informed on diagnosis and estimated cost
Thank you Marcia! We're glad to hear you had a great experience with us. Customer satisfaction is our top priority, and we're happy to keep you informed every step of the way. Don't hesitate to reach out if you need anything else!
